Exchange and Return Policy

How much time does the buyer have to exchange unwanted or faulty items?

The buyer has seven working days from the day the product is received to contact us for product pick up.

Products must be returned intact with all labels, price tags and packaging in their original state with a valid proof of purchase (i.e. an aerosoft invoice).

aerosoft has seven working days to validate the reason of return and to inspect the product before exercising the exchange.

We will adjust the value of the purchase against or with your next purchase of the same or another product equal to or higher than the amount of the first purchase. aerosoft reserves the right not to accept the return in exchange for the reimbursement of cash.

aerosoft reserves the right to refuse any exchange of items that have been mishandled or are outside the warranty standards.

There will be an initial charge for the pickup of the products. Refer to our rate card to see these costs by area. In the case that the ordered product was wrongly delivered, aerosoft will absorb the cost of pickup of said products.

If I change my mind, how much time do I have to exchange the items?

You have seven working days from the day you received the ordered goods to exchange them for items the same value (or higher if paying additional costs.) Applicable for one time exchange only per item.

There will be an additional charge if the pickup of products is required. Refer to our rate card to see cost by area.

aerosoft reserves the right to refuse any exchange of items that have been mishandled or are outside the warranty standards.

If wrongly delivered, how much time do I have to exchange the item?

You have seven working days from the day you receive the order to contact us if an item is faulty, wrongly described, or different from the purchase confirmation. We will exchange it, and deliver a new item to you within seven working days after the company accepts and confirms the claim, free of charge.

There will be an initial charge for the pickup of the products. Refer to our rate card to see costs by area. In the case that the ordered product was wrongly delivered then aerosoft will absorb the cost of pickup of the products.

aerosoft reserves the right to refuse any exchange and return of items that have been mishandled or are outside of the warranty standards.